Returns & exchanges

What can be returned

• Items returned within 7 days of the day they were delivered.
• Unworn, unwashed and unaltered, with all tags still attached.
• In the original packaging where possible.

For hygiene reasons we can’t take back underwear, socks or items marked as final sale, unless they arrive faulty.

Exchanges

Wrong size? We’re happy to swap it for another size or colour of the same item, as long as it’s in stock. Not sure of your size before ordering? Check our size guide.

How to return or exchange

• Email orders@momohamani.com or message us on WhatsApp with your order number, the item, and whether you’d like a refund or an exchange.
• We’ll reply with how to send it back.
• Once it arrives and we’ve checked it, we’ll send your exchange or refund.

Return delivery

If the item is faulty, damaged or not what you ordered, we cover the cost of getting it back and sending the replacement. For other returns and exchanges (for example, a change of mind or the wrong size), the return delivery is paid by you.

Refunds

Refunds go back to the card or account you paid with, usually within 5 to 10 working days of us receiving the item. The original delivery fee is only refunded if the item was faulty or we sent the wrong thing.